Privacy Policy
At Qatar Creates Market, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website. By visiting or purchasing from our site, you agree to the practices described below. This Policy has been developed in line with the Privacy and Protection of Personal Data Law (Law No. 13 of 2016, Qatar) and applies to all visitors, registered users, and customers of QC Market.
1. Information We Collect
When you register, place an order, or interact with our website, we may collect: • Personal information (PII), such as your name, email address, phone number, billing and shipping address, and payment details. • Non-personal information, such as browser type, device information, and site usage data, which helps us improve our services.
2. When We Collect Information
We collect information when you: • Create or update an account, • Place an order, • Sign up for newsletters or marketing communications, • Participate in surveys, promotions, or contests, • Contact us through email, live chat, or phone, • Browse and interact with the website.
3. How We Use Your Information
We use the information we collect to: • Personalize your shopping experience and product recommendations, • Process and deliver your orders efficiently, • Respond to customer service requests and inquiries, • Administer promotions, surveys, or site features, • Request feedback, ratings, or reviews, • Send important updates about your orders, account, or changes to our policies. Marketing communications will only be sent if you have opted in, and you may unsubscribe at any time.
4. How We Protect Your Information
Your security is important to us. We implement a variety of measures to keep your personal information safe: • Sensitive payment details are encrypted using Secure Socket Layer (SSL) technology. • All credit/debit card transactions are processed securely through a PCI-compliant payment gateway; no card details are stored on our servers. • Personal data is stored in secured systems with access restricted to authorized personnel only. • We monitor and maintain security safeguards to protect against unauthorized access, alteration, or disclosure.
5. Cookies
Like most websites, we use cookies to improve your browsing experience. Cookies help us: • Remember your shopping cart and preferences, • Understand website traffic and usage patterns, • Improve website functionality and services. You can choose to disable cookies in your browser settings. However, please note that some site features may not work properly if cookies are turned off.
6. Sharing of Information
• We do not sell, trade, or rent your personal information to outside parties. • We may share information with trusted third-party service providers (e.g., payment processors, delivery partners) strictly for the purpose of operating our services. • These partners are required to keep your information confidential and use it only for agreed purposes.
7. Third-Party Links and Services
Our website does not currently include third-party advertisements or services. If this changes, we will update this Privacy Policy accordingly. Customer data is stored on our e-commerce platform and retained for as long as necessary to provide services, comply with legal obligations, and improve user experience.
8. Your Rights
You have the right to: • Access and update your personal information, • Request correction or deletion of inaccurate data, • Opt out of marketing communications at any time, • Contact us regarding how your data is collected, stored, and used. To exercise these rights, please reach out to us at customerservice@market.qacreates.com.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: customerservice@market.qacreates.com